Newton Electrical & Mechanical Ltd (referred to as “we”, “us”, or “our” in this policy) is the data controller responsible for your personal data.

Contact Details:

• Company Name: Newton Electrical & Mechanical Ltd
• Company Registration Number: 05685752
• Address: 80 Sketchley Road, Burbage, Hinckley, LE10 2DZ
• Email: info@nemservices.co.uk
• Phone: 01455 230114

If you have any questions about this privacy policy or how we handle your personal data, please contact us using the details above.

You also have the right to make a complaint to the Information Commissioner’s Office (ICO), the UK’s supervisory authority for data protection issues (www.ico.org.uk). However, we would appreciate the chance to address your concerns before you approach the ICO, so please contact us first.

We may collect, use, store, and transfer the following types of personal data:

• Identity Data: Name, title, and job role.
• Contact Data: Address, email address, and phone number.
• Financial Data: Payment details (e.g., bank account or card information).
• Transaction Data: Details of payments made to or from you and services you have purchased.
• Technical Data: IP address, browser type, and information about how you use our website.
• Marketing and Communications Data: Your preferences for receiving marketing communications from us.

We do not collect any special categories of personal data (e.g., health information, political opinions, or biometric data) or information about criminal convictions and offences.

We collect personal data in the following ways:

• Direct Interactions: You may provide data by filling in forms, contacting us by phone or email, or interacting with us in person.
• Automated Technologies: As you use our website, we may collect Technical Data through cookies and similar technologies.
• Third Parties: We may receive personal data from third parties, such as analytics providers (e.g., Google) or payment processors.

We will only use your personal data when the law allows us to. Most commonly, we use your data to:

• Provide our services and process your orders.
• Communicate with you about your enquiries or bookings.
• Send you marketing communications (if you have opted in).
• Improve our website, services, and customer experience.
• Comply with legal or regulatory obligations.
  
  

LEGAL BASES FOR PROCESSING

We rely on the following legal bases to process your personal data:

• Performance of a Contract: To provide the services you have requested.
• Legitimate Interests: To improve our services and protect our business.
• Consent: For sending marketing communications (where you have opted in).
• Legal Obligation: To comply with applicable laws and regulations.
  
  

We may share your personal data with trusted third parties, including:

• Service Providers: Such as IT support, payment processors, and delivery companies.
• Professional Advisors: Including accountants, lawyers, and insurers.
• Regulators and Authorities: Where required by law.

We require all third parties to respect the security of your personal data and to process it in accordance with the law.

We have implemented appropriate security measures to prevent your personal data from being accidentally lost, used, accessed, altered, or disclosed without authorisation.

Access to your personal data is limited to employees, contractors, and third parties who have a business need to know. They will only process your data on our instructions and are subject to a duty of confidentiality.

In the event of a suspected data breach, we will notify you and any applicable regulator where we are legally required to do so.

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including satisfying any legal, accounting, or reporting requirements.

By law, we must keep basic information about our customers (including Contact, Identity, Financial, and Transaction Data) for six years after they cease being customers for tax purposes.

In some circumstances, we may anonymise your personal data (so it can no longer be associated with you) for research or statistical purposes, in which case we may use this information indefinitely without further notice to you.

Under data protection laws, you have the following rights:

• Access: Request access to your personal data.
• Correction: Request correction of inaccurate or incomplete data.
• Erasure: Request deletion of your personal data where there is no lawful reason for us to continue processing it.
• Objection: Object to processing where we rely on legitimate interests.
• Restriction: Request suspension of processing your personal data.
• Data Portability: Request transfer of your personal data to you or a third party.
• Withdraw Consent: Withdraw consent for marketing communications at any time.

To exercise any of these rights, please contact us at info@nemservices.co.uk.

Our website uses cookies to improve your browsing experience. Cookies are small files stored on your device that collect information about how you use our website.

You can set your browser to refuse some or all cookies or to alert you when websites set or access cookies. Please note that disabling cookies may affect the functionality of our website.

For more information, please see our Cookie Policy.

We may update this privacy policy from time to time. Any changes will be posted on this page, and where appropriate, we will notify you by email.

This version was last updated on 5th November 2025.